Battling Online Reviews

In this on-demand CME video, healthcare attorney Amanda Hill, founder of Guard My Practice, explains how physicians and medical practices can effectively and legally respond to negative online reviews. In today’s review-driven world, even high-quality providers may receive unfair or inaccurate feedback, and knowing how to respond is critical to protecting your reputation.

This session covers practical strategies for identifying removable reviews, understanding review site terms of service, responding professionally without violating HIPAA, and knowing when to engage and when to let negative feedback go. Designed for physicians, advanced practice providers, and practice owners, this video provides clear guidance for managing online reviews while maintaining professionalism and patient trust.

What’s Included with Your Purchase:

• Video download with AAFP-qualifying CME credit

• PDF document to track CME credits